Responsible for this site
Sven Collip
Dreiers Gärten 8
52249 Eschweiler, Germany
Telephone +49 2403 8818613
sc@praxiscollip.deThis legal notice also applies to my profile on therapie.de.
Professional title
Systemic therapist; Heilpraktiker für Psychotherapie — a practitioner licensed by the state to practise psychotherapy under the German Heilpraktikergesetz. Title awarded in Germany; licence granted on 3 February 2014 by the public health department of the City of Cologne; supervising authority is the public health department of the StädteRegion Aachen. Professional indemnity insurance: Barmenia Krankenversicherung AG, Wuppertal, covering professional activity in Germany.
Applicable law
Sessions are provided from Germany and are governed by German law; the place of performance is Eschweiler. This is not crisis or emergency care and does not replace medical or psychiatric treatment where you live. No diagnoses are made and no medication is prescribed.
What data is processed
If you write to me, I process your name, your email address and what you tell me, in order to answer. For an invoice I need your full name and postal address. Please do not enter details about your health, diagnoses or medication when booking online; we discuss these in the session. If you choose to mention your health in a message, the section on the contact form below applies.
Legal basis: Article 6(1)(b) GDPR for arranging and performing the therapeutic contract, Article 9(2)(h) GDPR for data concerning health, Article 6(1)(c) GDPR together with German tax law for retaining invoices.
Contact form
The contact form runs without any third-party services. What you enter is sent in encrypted form to the practice server, turned straight into an email to the person you have chosen, and not stored in a database on the server. We process your choice of recipient, your name, your email address, your phone number if you give it, and your message. The legal basis is your consent under Article 6(1)(a) GDPR and, where your message contains information about your health, also Article 9(2)(a) GDPR. You can withdraw your consent at any time with effect for the future. To protect against automated mass submissions, the server checks each message for typical signs of spam and counts submissions per sender using a shortened check value derived from the IP address, which changes daily. The IP address itself is not stored, and the count expires after one hour. Messages classed as spam go to a separate practice mailbox and are deleted there once reviewed. The legal basis is our legitimate interest in operating the website securely (Article 6(1)(f) and Article 32 GDPR). If your enquiry does not lead to working together, the message is deleted six months after our reply.
Online booking
When you book online, we process your name, email address, phone number and postal address, together with the service, date and time you choose and whether the session takes place at the practice or online. A booking only becomes binding once you click the confirmation link in the email; unconfirmed requests are deleted after 72 hours. You receive a reminder by email 48 hours before the appointment. Booking a psychotherapeutic service in itself says something about your health, so besides Article 6(1)(b) GDPR we also rely on Article 9(2)(h) GDPR in conjunction with section 22(1)(1)(b) of the German Federal Data Protection Act (BDSG).
To avoid double bookings, the booking system checks free times against our practice calendar at Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). A confirmed appointment is entered there as “Praxistermin Einzel” (individual) or “Praxistermin Paar” (couple) with its time, place (practice or online) and a booking number. Your name, contact details and anything you write about your concern are not passed to Google. Google may also process data in the USA; the transfer is based on the European Commission’s adequacy decision for the EU-US Data Privacy Framework. The legal basis is Article 6(1)(f) GDPR, our legitimate interest in reliable scheduling. If you cancel, the entry is deleted.
Newsletter
The newsletter is sent in German only, at most once a month. It contains new essays and news of events at the practice, such as seminars, courses and groups, and stores your email address. The legal basis is your consent under Article 6(1)(a) GDPR. After signing up you receive an email with a confirmation link, and you are only added once you click it; unconfirmed entries are deleted after 30 days. People who ask me in person, at a workshop for instance, are added without that email, and I note internally where the consent came from.
I may record a name alongside an address to keep the list in order. It is never used to address you in the mail and appears in no mailing.
Every mail carries a personal unsubscribe link at the foot, and the same link in the mail header, so many email programs show an unsubscribe button of their own. After you unsubscribe, nothing further is sent; your address stays on a suppression list so that it is not added again by mistake, and you can ask for that entry to be erased as well.
Mailings are sent from my own server at All-Inkl. No newsletter provider is involved. Opens and clicks are not measured, the mails contain no tracking pixels, and each message goes to a single address — nobody sees who else is on the list.
Groups and courses
If you take part in a group or course at the practice, your name and email address are kept on a participant list. It is used to send you notices about the course, for instance when a session is cancelled or moved. The legal basis is Article 6(1)(b) GDPR (running the course you have joined).
These notices contain no advertising and are separate from the newsletter: being on a participant list does not add you to it. Each message goes to a single address, and nobody sees who else takes part. The list is deleted once the course has ended.
Video sessions
Online sessions use ecosero, a service of BilDuIn GmbH, Wilhelmstraße 92, 13593 Berlin, certified for video consultation under German law. Your name and email address are passed on so that you receive the access link. Audio, video, messages and documents are encrypted and travel directly between us where technically possible. There is no recording function; connection data is deleted within an hour. All of ecosero’s own processors are in Germany: Alfahosting GmbH (Halle), WIIT AG (Düsseldorf), Sendinblue GmbH and 1blu AG (Berlin). A data processing agreement under Article 28 GDPR is in place.
Hosting and tracking
This website is hosted in Germany by All-Inkl (Neue Medien Münnich), which acts as a processor under Article 28 GDPR for the website and email. For online sessions only, BilDuIn GmbH (ecosero video consultation, Berlin) acts as a further processor; see below. No other service providers or platforms are involved, and your data is not passed on beyond that. There is no analytics, no advertising, no tracking and no third-party cookie. Fonts are served from this site's own server, not from an external provider.
Confidentiality
Beyond data protection law, I am bound to confidentiality. Nothing is passed to family, employers, insurers or authorities unless you release me in writing, or the law compels me. Clinical notes are kept separately from this website and are not reachable over the internet.
Your rights
You may request access, correction, erasure, restriction of processing, data portability, and object to processing. An email is enough. You may also complain to the supervisory authority: Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen. The full text is in the German
Datenschutzerklärung.